I canceled my ViSalus membership in March 2012 and they did not charge my credit card or send any product in April 2012. But all of a sudden 5/31/12 they charged my visa check card $115.68.
I contacted them immediately and they stated to just return the product when it arrives and they would refund my entire balance they withdrew without authorization. Well I returned the product and here we are 7/13/12 and guess what ViSalus is saying now - they are not refunding my money!! This is complete Fraud and a Scam and they have stolen $115.68 from my checking account and now have the product returned UNOPENED. I contacted the NC State Employees Credit Union, whom my visa check card is with, and the VP there actually warned me that if I return the product, they probably will keep your money too - boy he was right.
You can't trust a multi-level-marketing company. The NCSECU have also been trying to work with this company, but they are refusing to give me the money they stole from me. Please refund my $115.68 as you have my money and the product - not good business.
I am filing complaints with Attorney General in Michigan and the BBB. People need to beware of this company.
Monetary Loss: $115.